Frequently Asked Questions

What is a day pass? A day pass provides access to our park for one-day to one person.

What ages need a Waterpark Day Pass? All guests aged 3 and older need a day pass to access the Waterpark.

Can different people use passes from the same pass pack? Yes! Pass packs can be used on different dates by different people.

If I purchase the Gorilla Grove or SOAP and Waterpark combo pass, do I have to experience both parks on the same day? No, you are free to redeem them on different dates. Note: Tom Foolerys and Waterpark combo pass in Round Rock and WI Dells do require same day redemption.

How do I redeem my passes? Once you receive your passes in the mail, pick a date to visit Kalahari Resorts. Confirm the date is not listed as a blackout date. When you arrive present your passes at the front desk of the park you are accessing and enjoy the day!

How will my passes be shipped? Passes are shipped by USPS Priority Mail. You will receive notice once they have been mailed and tracking will be provided. Passes will be shipped within 4 days of purchase and delivered a few days later. Typically passes are received within 7-10 days of purchase.

Is Outdoor Waterpark access included with the purchase of a Waterpark pass? Yes, if the weather and seasonality permits. In Sandusky, Poconos and WI Dells our outdoor Waterparks are typically open Memorial Day Friday to Labor Day. The outdoor Waterpark in Round Rock is typically open for a few additional weeks on either side of those dates.

Do I need a Waterpark day pass if I’m an overnight guest? No, waterpark access is included in all room reservations.

Do I need a Adventure park day pass if I’m an overnight guest? Access to an adventure park is not included with all room reservations. You need a day pass to access many of the activities in our adventure parks. Our adventure parks include Tom Foolerys in Round Rock and WI Dells, SOAP in Sandusky and Gorilla Grove in Poconos.

Are there dates besides blackout dates that day pass access is not allowed? It’s rare but it can occur due to park capacity and safety concerns. If there is a specific date you are concerned with, email us a few days in advance at the below address with your location, group size and date of potential visit.

Are gift cards an accepted form of payment? Unfortunately, not at this time.

I’ve got an additional question, who can I contact? Email BlackFriday@KalahariResorts.com for additional information. Include your location for faster response time.